Returns Policy

Returns
If 21 days have gone by since your purchase was shipped to you, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. For hygiene purposes, earrings and hair accessories cannot be returned.

To complete your return, we require a receipt or proof of purchase.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 business days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@bonbonnewyork.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@bonbonnewyork.com and send your item to: 1 Crossgates Mall Road, Suite A217, Albany New York 12203, USA.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping
To return your product, please mail your product to: 1 Crossgates Mall Road, Suite A217, Albany New York 12203, USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Size Chart

 

 

 

 

 US Size EU Size UK Size
7.5 24 6.5
8 24 7
8.5 25 7.5
9 25 8
9.5 26 8.5
10 27 9
10.5 27 9.5
11 28 10
11.5 29 10.5
12 30 11
12.5 30 11.5
13 31 12
13.5 31 12.5
1 32 13
1.5 33 13.5
2 33 1
2.5 34 1.5
3 34 2
 Size Stature Chest Waist
12 - 18 m Up to 81cm (32")
2 Up to 86cm (34") 18" 20"
3 Up to 94cm (37") 19" 20.5"
4 Up to 102cm (40") 20" 21"
6 Up to 114cm (45") 22" 22"
8 Up to 128cm (50") 24" 23"
10 Up to 138cm (54") 26" 24.5"
12 Up to 150cm (59") 28"

26"