Frequently Asked Questions

Payment

Bon-Bon New York accepts Visa, Mastercard, American Express, Discover, JCB, Diners or payments through Paypal and Amazon Payments.

 

How long will it take for my order to ship?

In-stock items will be shipped within 3 business days. Dresses that are made-to-order will be shipped out to you within 4 to 5 weeks. This timeframe is our best estimate and does not include shipping time. If our production time is delayed, we will notify you promptly with an approximate ship date. We recommend ordering your dresses about 2 months before the date that they are needed so that you'd receive them with time to spare.

If your order contains both made-to-order dresses and other items, the entire order will ship together when the all the items are completed.

 

Size Chart

Please use our size guide to find the most appropriate size. These are the garment measurements.

 

Nature of Handcrafted Products

Our dresses and many of our accessories are handmade. Therefore, you might find slight variations between pieces. That is what makes them special and unique! Please also note that colors may look different on your computer screen. If you are ever in doubt, please email us with any questions prior to purchase at customercare@bonbonnewyork.com.

 

Colors

We have made every effort to display as accurately as possible the colors of our products that appear on this website. However, computer monitors vary and so we are unable to guarantee that the display of any color on your monitor will be completely accurate.

 

Shipping

Orders are sent via USPS Priority and delivery is estimated to take between 1-3 business days within the USA and 6-12 business days to the rest of the world. 

We do our best to package your order with care. However, once it leaves our hands, we can no longer be held responsible for it, and cannot reimburse or replace items that have been lost or damaged during shipping.

Free Shipping within the U.S. on orders $75+

We offer Free Shipping on orders of $75 or more. To qualify for Free Shipping, the total order must reach $75, after any promotional discounts are applied. To redeem, select "Free Shipping" as the shipping option at checkout. Valid on shipments to a single US address only. Not valid on international shipments.

Free Shipping to Canada on orders $125+

We offer Free Shipping to Canada on orders of $125 or more. To qualify for Free Shipping, the total order must reach $125, after any promotional discounts are applied. To redeem, select "Free Shipping" as the shipping option at checkout. Valid on shipments to a single Canadian address only. Not valid on other international shipments.

International Shipping

We ship internationally! Please note that import duties, taxes and other charges are not included in the item price or shipping costs. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to purchasing.

 

Sales Tax

Bon-Bon New York is currently obligated to collect sales tax in New York.

 

Gift Wrapping

We offer gift packaging in the checkout process for an additional fee.

We are happy to send out your gifts to multiple addresses. However, we are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, please place a separate order for each destination.

 

Promotions

From time to time, we may offer a promotion that is associated with a specific code. The code may be entered during the checkout process. Promotions cannot be combined, are not redeemable for cash and may not be adjusted on previous purchases. Discounts taken will be pre-tax and before shipping, and will be taken off items returned. Unfortunately, if a promotion code is not entered at checkout, we cannot apply it to your order once it has been placed.

 

Returns

Bon-Bon New York accepts returns within 21 days of the shipping date for a refund of the purchase price minus any shipping charges. Items must be returned in a new and unused condition, with all original garment tags still attached. 

What Can Be Returned 

For hygiene reasons, earrings and hair accessories may not be returned. We are also unable to offer returns on sale items. If you receive an incorrect or faulty product, please email us within 3 days of receipt at customercare@bonbonnewyork.com. 

How to Make Returns 

To return an item, please notify us within 21 days of the shipping date by emailing customercare@bonbonnewyork.com. Once a return request is approved, the item must be received within 14 days of you notifying us of the return. We recommend that you return all items, prepaid, via a carrier with a tracking number. Once the return has been received and accepted, you will receive your refund via the same means that was used to make your purchase. We will send you email updates throughout the return process. Please allow up to 15 business days for us to refund your credit card upon receipt. Shipping costs are non-refundable. If you received free shipping, and the value of the final order is below the applicable free shipping value, the standard shipping charge will be deducted from your refund amount. 

Important Return Information 

Earrings and hair accessories are not eligible for exchanges or refunds. Please note that sale items are not returnable. Items should be returned new, unused, and with all original garment tags still attached. Damaged soiled or altered returns may not be accepted and may be sent back to the customer. International orders are not eligible for return or exchanges. Please drop us a message if you have any questions on any of our products prior to purchase. We will do our best to answer them so that you can confidently make your choice.

Returns Address

Bon-Bon New York, Returns Department, 1 Crossgates Mall Road, Suite A217, Albany New York 12203, USA
Size Chart

 

 

 

 

 US Size EU Size UK Size
7.5 24 6.5
8 24 7
8.5 25 7.5
9 25 8
9.5 26 8.5
10 27 9
10.5 27 9.5
11 28 10
11.5 29 10.5
12 30 11
12.5 30 11.5
13 31 12
13.5 31 12.5
1 32 13
1.5 33 13.5
2 33 1
2.5 34 1.5
3 34 2
 Size Stature Chest Waist
12 - 18 m Up to 81cm (32")
2 Up to 86cm (34") 18" 20"
3 Up to 94cm (37") 19" 20.5"
4 Up to 102cm (40") 20" 21"
6 Up to 114cm (45") 22" 22"
8 Up to 128cm (50") 24" 23"
10 Up to 138cm (54") 26" 24.5"
12 Up to 150cm (59") 28"

26"